Customer Service Excellence – Do you have the Competitive Edge? (Rowsley)

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Customer Service Excellence – Do you have the Competitive Edge? (Rowsley)

Duration: One Day Workshop and will include a free lunch.

Key areas covered in this one-day workshop include:

In today’s rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer care. Simply being good is not enough any more — you need to be better than that if you want to stand out from the crowd and surpass your competition.

Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which are equally great. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. Customer service training can help you learn how to do that, helping you retain your existing customers and outshine your competition in no time.

What will we cover?

  • Introductions and Course Overview
  • What is Customer Service and who are Your Customers?
  • Understanding Customer Needs and Expectations
  • Communication –sending, receiving and giving clear information alongside effective and empathic listening skills.
  • You can’t make a great first impression twice, how to avoid this.
  • Tools of the trade – email, social media, telephone, face to face etc..
  • Telephone Techniques
  • Doing Your Part – Understand and capitalise on your strengths
  • Managing Conflict in Customer Situations
  • Dealing with Challenges – The Good, the Bad and the Ugly
  • The Recovery Process
  • Your Personal Action Plan

What will I get out of this workshop?

  • More confidence in selling yourself to potential customers.
  • A refresher and refocus on exceeding your customers’ expectations.
  • Understand your strengths and where you could improve on other opportunities to wow your customers.
  • Techniques to practice and guidelines to follow.
  • Network and share best practice.

If you can identify with some of these challenges then this workshop is for you. Whatever your experience, attending can educate, refresh and inspire you to take action back in your business. This workshop is thought provoking, fun and interactive, including a mixture of theory, presentations, discussions and practical hands-on exercises, giving delegates enhanced skills, knowledge and behaviours in the areas discussed.

Dina Holland, Director, Peak Insight is enthusiastic and passionate about training and coaching and can break down complex business information into simple bite sized pieces in an enjoyable learning environment. She has over 30 years’ experience in business as a Business Owner, Sales & Marketing Senior Manager & Director, Business Teacher, Master Trainer, Learning & Development Assessor and World Host Trainer delivering numerous workshops and mentoring throughout the UK.

This workshop is free for visitor economy businesses based in Derbyshire to attend as it is funded by the European Regional Development Fund through our ‘Growing and Developing the Visitor Economy within Derbyshire’ project. Attendance will require you to compete an eligibility application form prior to attendance. By booking on to the workshop you are agreeing to attend, should you be unable to attend, failure to cancel your booking within 48 hours of the workshop will result in us invoicing you for £250 + VAT per person; the commercial cost of the session.

Marketing Peak District & Derbyshire Growing and Developing the Visitor Economy within Derbyshire

Marketing Peak District & Derbyshire is delighted to be able to offer visitor economy businesses within Derbyshire a range of fully funded business support workshops.  Our ‘Growing and Developing the Visitor Economy within Derbyshire’ project is funded by: the European Regional Development Fund, Marketing Peak District & Derbyshire, Derbyshire County Council, Peak District National Park Authority, Derbyshire Dales District Council, and High Peak Borough Council.

The wide range of business support workshops are aimed at helping you and your business achieve its full potential and introduce you to new markets and visitors, boosting your competitiveness.

Workshops will be themed under the following strands:

  • Pedal Peak for Business Initiative
  • Inspired by the Peak District
  • Promoting Derbyshire Products
  • Supporting Market Towns
  • Delivery of new and emerging business support needs to boost competitiveness

To qualify for funding your business must be:

  • A visitor economy business (accommodation, attraction, activity provider, food and drink provider etc)
  • Based in Derbyshire
  • Be an SME (less than 250 FTE employees, have a balance sheet of less than €43m and/or turnover of less than €50m and not be more than 25% owned by another business that is not an SME

12 hours of business support is available at no cost for qualifying businesses thanks to  the project funding. If you wish to attend more than 12 hours of workshops then you may be charged at the commercial rate, however, if you are a member of Marketing Peak District & Derbyshire, there is no limit.

To find out more about the business support workshops or becoming a member of Marketing Peak District & Derbyshire, please call 01246 212924.


12 Feb 2019


9:30 am - 4:30 pm

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East Lodge Country House Hotel
Rowsley, Matlock DE4 2EF, UK
Marketing Peak District & Derbyshire


Marketing Peak District & Derbyshire
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